FAQ

FAQ    |    SHIPPING  

How do I know what size I measure for a St. Pucchi dress?

Please compare your measurements to the St. Pucchi size chart below. All sizes are listed as US sizes. Please be sure to measure the fullest part of your bust, the narrowest part of your waist, and the fullest part of your hips.

 
StPucchi_Size_Chart.jpg
 

Is my purchase final sale?

ALL SALES ARE FINAL. We regret that we will not be able to accept any returns on domestic or international purchases. By making your purchase you acknowledge that your purchase cannot be returned, replaced or exchanged.

 

Are the gowns new?

Most gowns are runway samples which simply means the gown was featured on a St. Pucchi model during the St. Pucchi fashion shows and bridal markets. None of these gowns have ever been worn by a bride. Please expect the normal wear and tear for a bridal sample gown such as minor flaws, marks, pulls, and dust/dirt and stains around the hem. Some others are brand new.

 

If I live out of the country, may I still have a gown shipped to me overseas?

St. Pucchi can ship your gown anywhere with a deliverable address. Some international fees will apply due to customs and country taxes.

 

Is my package insured, and will I need to sign for my order?

All purchases are insured against theft and accidental damage whilst in transit to your shipping address. Once the package has been delivered to the address provided, it is no longer covered. We recommend someone be there to sign for and accept your delivery.

 

Is this gown still orderable?

All gowns available through our online site are either online exclusives, discontinued, or one of a kind pieces. These gowns are no longer orderable through our salons.

 

How long will it take to get my gown?

Orders will be shipped within approximately 90 days from date of purchase and payment clearance. Please reach out for confirmation and updates. All orders will be shipped from our premises AFTER payment clearance. Please expect an e-mail confirmation closer to delivery date.

 

Can I make any customizations to my gown?

Brides are able to customize as they please with an outside seamstress once the gown is in their possession. 

 

Can I order my gown in a different color?

The item offered online will specify color and size in which it is currently available.

 

What payment methods does St. Pucchi accept?

St. Pucchi accepts Visa or MasterCard, credit and debit cards. All payments are processed through a secure checkout system.